Introduction

This privacy policy ("Policy") outlines how VoltageITLabs ("the Company," "we," or "us") collects, uses, and protects the personal information of individuals who visit or use our website and AI-driven multi-channel commerce data platform services ("Users," "you," or "your"). We are committed to safeguarding your privacy and handling your personal information in accordance with applicable data protection laws. By using our website or services, you consent to the practices described in this Policy.

Information We Collect

Personal Information: We may collect personal information such as your name, email address, phone number, company name, business information, and any other information you voluntarily provide when you:

• Fill out contact forms or book discovery calls
• Request information about our services
• Engage with our custom data platform solutions
• Communicate with us via email or other channels

Business and Commerce Data: When you engage our services to build custom multi-channel commerce data systems, we may collect and process:

• E-commerce platform data (Shopify, Amazon, TikTok Shop, etc.)
• Sales, inventory, and order information
• Marketing and advertising data (Google Analytics, Meta Ads, etc.)
• Warehouse, 3PL, and retail POS system data
• Customer and transaction data necessary for analytics and forecasting

Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and browsing patterns. We may use cookies or similar technologies to collect this information.

Use of Information

We use the information we collect for the following purposes:

• To design, build, and maintain custom AI-driven multi-channel commerce data platforms and unified data systems.
• To provide AI inventory forecasting, demand prediction, and unified profit analytics services.
• To integrate data from multiple e-commerce platforms, marketing channels, warehouses, and retail systems.
• To communicate with you, respond to your inquiries, schedule discovery calls, and provide customer support.
• To personalize and enhance your experience on our website and within our custom-built platforms.
• To send you information about our services, updates, and relevant content, subject to your preferences and applicable laws.
• To analyze, optimize, and improve our services, machine learning models, and data systems.
• To protect our rights, enforce our terms and conditions, and comply with legal obligations.

We will not sell, rent, or lease your personal information or business data to third parties unless we have your permission or are required by law to do so.

Data Security for Commerce Systems

We understand the sensitive nature of e-commerce and business data. We implement enterprise-grade security measures to protect your information, including:

• Encrypted data transmission and storage
• Secure API integrations with e-commerce platforms and third-party services
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• Compliance with industry best practices and data protection standards

However, no data transmission over the internet or electronic storage method is completely secure, so we cannot guarantee absolute security.

Third-Party Integrations

Our services involve integrating with third-party platforms and services such as Shopify, Amazon, TikTok Shop, Google Analytics, Meta Ads, warehouse management systems, and payment processors. When we integrate with these platforms on your behalf:

• We access only the data necessary to provide our services
• We follow each platform's data handling and security requirements
• You are responsible for reviewing and agreeing to each third-party platform's privacy policies and terms
• We are not responsible for the privacy practices of these third-party platforms

Our website may also contain links to third-party websites or services that are not operated by us. We encourage you to review their privacy policies before providing any personal information.

Data Retention

• We will retain your personal information and business data for as long as necessary to fulfill the purposes outlined in this Policy, maintain your custom data systems, and provide ongoing support and optimization services, unless a longer retention period is required or permitted by law.
• We may retain and use your information to comply with our legal obligations, resolve disputes, enforce our agreements, and improve our AI/ML models and services.
• Upon termination of services, we will work with you to transfer or securely delete your data according to your preferences and contractual agreements.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will take appropriate steps to remove the information from our systems.

Your Rights

You have the right to access, correct, update, or delete your personal information. You may also have the right to object to certain processing activities, request data portability, or request the restriction of processing. To exercise these rights, please contact us using the information provided at the end of this Policy.

Changes to this Policy

We reserve the right to update or modify this Policy at any time. Any changes will be effective upon posting the revised Policy on our website. We encourage you to review this Policy periodically for any updates. Your continued use of our website and services after the changes indicates your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected].

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Last updated: 19/11/2025